Terms & Conditions
Version 1.0 · Updated October 2026
1. Introduction
Welcome to HomeSaathi. These Terms and Conditions govern your access to and use of our on-demand home services platform, websites, mobile applications, and emergency Instant Help dispatch services in Lucknow, Uttar Pradesh.
2. Service Verification & Warranty
All technicians on HomeSaathi undergo mandatory Aadhaar identity verification and Uttar Pradesh Police character background checks. Standard residential services include a 30-day rework satisfaction warranty against workmanship defects.
3. Instant Help Emergency Dispatch
Instant Help requests are broadcasted in real time to roving partners in proximity. Visiting & diagnostic fees of ₹199 are charged upon arrival and adjusted against final approved labor charges.
4. Payments & Billing
Customers may choose to pay post-service via Cash or UPI, or pre-pay online. All prices include applicable goods and services tax (GST 18%) with digital tax invoices issued via email.