Customer Data Protection
Privacy & Location Policy
Version 1.0 · Updated October 2026
1. Location Data Collection
In accordance with Section 4.3 of our architecture, browser GPS coordinates are collected solely to verify service zone serviceability and calculate accurate technician ETAs. Partner access to your precise flat address is restricted until a job is accepted.
2. Personal & Contact Information
Your phone number and name are shared with the assigned technician exclusively for job navigation and coordination. We never sell or share customer lists with third-party advertisers.
3. Security Audit Logging
All staff actions, customer booking overrides, refunds, and partner verification changes are permanently logged in an audited security record to protect against unauthorized access.