Fair Service Commitment

Cancellation & Refund Policy

Version 1.0 · Updated October 2026

1. Free Scheduled Cancellations

Customers may cancel scheduled home services free of charge up to 2 hours before the scheduled slot window. 100% refund of any pre-paid amounts will be credited back to the original source within 24 hours.

2. Instant Help Emergency Cancellations

For emergency Instant Help requests, cancellations are free while the request is broadcasting. If cancelled after a technician has been dispatched and is en-route, a nominal travel convenience fee of ₹99 applies.

3. Partner No-Show Protection

If an assigned technician fails to arrive within 30 minutes of the slot window without prior notification, HomeSaathi will reassign the job on priority and provide a ₹150 credit voucher towards your booking.